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Terms and Conditions
Confirming your booking and taking payment
In most cases, we will confirm your booking as fast as possible. But sometimes, we need to wait to confirm that a car is available. We will tell you straight away if this happens. Payment will be taken in advance or with our mobile swipe machine when we deliver the car. Note that Creditcards will be charged with an extra 5% due to bank costs. Bank cards are accepted without extra costs. Make sure your bank card is authorized for use on Curacao. When you book a car or other product on our site, we will email you to confirm its availability within 48 hours of booking, we will then send you a booking confirmation.You will not have a contract until we have confirmed your booking. Even if someone else is paying, the contract will be with the person who made the booking, and we will send all correspondence to the address they provide. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts.
Accuracy of Information
Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website.
We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, driving off-road or driving without due care and attention. Also, all damages caused to the vehicle, to a property or the vehicle itself, not on the public roads is at own costs. You, the renter, will accept full responsibility in respect of such claims. This list is not exhaustive.
What is included / excluded in the price?
Collision Damage Waiver (CDW) included
Collision Damage Waiver reduces the renter’s liability from the total cost of the damage to an excess amount, where applicable, unless the renter intentionally causes the damage, is under the influence of drink or drugs, or uses the car in a prohibited or negligent way – such as driving off main roads or hiring to other parties. CDW covers liability for damage to the car or its parts. Windscreens, tyres, undercarriage, replacement locks, replacement keys and towing charges are not covered under the CDW policy. There will always be an amount charged of euro 350,- per incident.
Theft Protection (TP) included
Theft Protection reduces the renter’s liability in the event of theft or damage caused due to theft or attempted theft of the car to an excess amount, where applicable. Negligence connected with the theft of/damage to the car may lead to requiring the full amount for the cost of the car. You as a renter are at all times responsible for correct closure and opening of the car. You are also responsible for all key handling when you hire the car. Failure to act as a responsible renter can cause full responsibility in case of damage, theft. Even though Emma Rentals takes electronic counter measures in protecting her vehicles and finding them back after theft, you should always be a good renter, taking care of your responsibilities.
For peace of mind, we strongly recommend that you, the renter, familiarize yourself fully with the extent of the cover provided with any rental and, where necessary, take out additional cover in respect of your spouse and any children or close relatives who will be accompanying you in the car.
In addition Emma Rentals will cover for you:
• ‘immobilisation’ charges (for loss of revenue while the car is being repaired and cannot be rented out)
• roadside assistance charges resulting from a breakdown or accident with permission for this assistance by Emma Rentals
Emma Rentals will charge you for
• locking yourself out of the rental car or losing its key(s)
Emma Rentals will not cover
• repairs and roadside assistance not approved by Emma Rentals
• cleaning charges or damage to the car’s interior (unless caused by a collision)
• damage to / loss or damage of child seats, GPS devices or other “extra” equipment and tools
• costs incurred under circumstances that break the terms of the rental agreement (such as dangerous, careless or negligent driving, refueling errors, or driving under the influence of drugs or alcohol).
• tire punctures caused by debris or spikes from bushes driven over
• damage to the car after burglary, when items are left behind in the car
• damage to negligent driving or parking
Deductible / Own Risc
There will always be an “own risc” deductible of euro 350,- or 700,- Guilders per incident.
Emma Rentals has a level-level fuel policy, meaning you will return the vehicle with the same amount of fuel as you have received it. Even a bit below this level will result in an extra cost of 25,- Guilders minimum. Check our website for the fuel plans.
Emma Rentals offers a Fuel Plan in which you pay for one full tank and can return the vehicle with an empty tank, in which case, there may be no refund for unused fuel. Emma Rentals will charge you for one full tank at no extra costs and at the same price (or a bit below) the daily gas price at the gas station.
Clean and care
You as a renter are asked to make use of the vehicle as it was your own. This also includes washing exterior and interior in the longterm rentals/lease. (> 1 month)
We recommend BOB’s Carswash VIP on Zeelandia, Willemstad. Or NAPO Carwash in Mahaai, behind Grand Café Mahaai.
Emma Rentals has normal office hours between 08:00h and 18:00h but is almost 24/7 available on the number you will receive when you rent or lease a car.
+5999 6704207 or +5999 6950119
Minimum / Maximum Age Limitations
Due to young drivers causing lots of accidents on Curacao, the minimum hiring age is 23 years. Only registered younger drivers with Emma Rentals are insured.
Minimal Period of Rent
Emma Rentals has a minimum period of 5 days minimal rent.
One extra driver is allowed per vehicle rent. More will be charged with a fee per day.
Daily Rate Calculations / Periods of Hire / Period of Hire Extensions
The price of your car hire will be confirmed at time of booking and calculated on the basis of 24-hour a day unit. If you, the renter, wish to extend the period of hire after picking the car up, or if you drop the car off later than agreed, please contact Emma Rentals for a quote.
Late Pick-ups / Early Drop-offs
Your rental starts and finishes according to the delivery and return-pick-up dates and times. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If something extraordinary has happened, it is essential you contact us as soon as possible and we will look in to your case.
Child Seats & Special Requests
Child seats, seat raisers, coolers/jugs and other ‘extra’ items are available free or for a fee on request, although they cannot be guaranteed. Please make your request clear as early as possible.
Deliveries & Collections
We will deliver your car to / collect it from a specified address in the Willemstad Area. We do not deliver or pick up on the airport. If you stay at an address in Banda Bou, further than “Grote Berg” area from Willemstad, a delivery fee will be added to your invoice. Make sure where you are staying. Pick up of your car at our office location is also possible in certain cases, contact us if that might be an option for you.
You are permitted to use all roads accessible to the main public, this includes FLAT dirt roads.
You are not allowed to go on: Hato Vlakte, San Pedro, Shut Area, Koraal Tabac, West Punt-off road tracks, Sint Joris Bay further than the Kite Beach, Sint Joris Bay, another path than the one that leading to the windsurf spot. You are responsible for knowing where you drive. This is all to preserve the car. No 4×4 use is allowed, no heavy terrain use allowed. No towing of other vehicles. If you are driving in one of these locations (not by accident) a fee will be charged. If you have any doubt, contact us.
Why these limits? Simply because the wear and tear is too big in this to offer cars for these prices.
VERY IMPORTANT TIPS:
• Traffic coming from the right does not have right of way
• A roundabout has different versions, some have right of way, others not
• Getting gas at the gas station: park your car, remember the number, go to the window, ask for gas at your pump, leave money, gas up, get change and receipt afterwards
• Never leave items in the car
• Maximum Speed 60 KM/h accept for the road to WestPoint: 80 km/h
• Rain: roads are very slippery, slow down!
The hirer shall ensure that:
a) all reasonable care is taken when driving and parking the vehicle;
b) the water in the vehicle’s radiator and battery is maintained at the proper level;
c) the oil in the vehicle is maintained at the proper level;
d) only the fuel type specified for the vehicle will be used;
e) the tyres are maintained at their proper pressure;
f) the vehicle is locked and secure at all times when it is not in use and the keys kept under the hirer’s personal control at all times;
g) the distance recorder or speedometer are not interfered with;
h) no part of the engine, transmission, braking or suspension systems are interfered with;
i) should a warning light be illuminated or the hirer believes the vehicle requires mechanical attention, the hirer will stop driving and advise Emma Rentals immediately;
j) all drivers authorised to use this vehicle during the term of hire are aware of and comply with the terms outlined in the Rental Agreement; and
k) any authorised driver carries their driver’s licence with them in the vehicle at all times and will produce it on demand to any enforcement officer.
The owner has the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms of the Rental Agreement, or if the vehicle is damaged. The termination of a hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under the Rental Agreement or otherwise.
Documentation of the Vehicle
In the vehicle all papers will be available for you and law enforcement in a plastic cover, holding all essentials. Read these papers before you use your vehicle.
Every driver must have a full, valid driving licence they have held for at least 1 year. Expired or provisional licences will not be accepted.
When booking the car, we must be advised of any endorsements / points on a driving licence; we reserve the right to refuse the booking on this basis. When picking up the car, every driver must present their licence. They must also keep their driving licence with them at all times throughout the rental, for perusal by local authorities.
Please note that an International Driving Permit (often referred to as an International Driving Licence) does not replace the requirement for a regular driving licence: a full driving licence in the main driver’s name will still be required in order to rent the car.
All drivers must read the terms and conditions.
Important Information Regarding Exchange Rates
Due to the fluctuation of exchange rates, please be aware that the amount charged will be in guilders as this is the local currency
Car Capacity & Car Class
All cars are insured for a maximum number of passengers. We cannot accept liability for the car being unsuitable for all passengers.
We are unable to guarantee a particular make or model of car but we do try to give you the one you requested. The car mentioned in your reservation is for guidance and we may instead provide a different car which is deemed to be similar or superior. Emma Rentals will always strive to give you the best there is for your needs.
Provision of Cars
We reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you, the renter, may have to pay in such a case.
If you, the renter, are dissatisfied in any way with your rental, please report this to us as soon as feasible. It is difficult for us to assess any claim regarding your rental if this action is not taken at the time. If you, the renter, wish to make a complaint, please ensure you contact us within 2 weeks after your rental period.
Mechanical Difficulties / Accidents
First, make sure you are safe!
In the case of breakdown or mechanical difficulties, you, the renter, must call Emma Rentals immediately. If you, the renter, are involved in an accident, DO NOT MOVE THE VEHICLE! Leave it where it is, reconstruction costs of 450,- Naf will be charged to you as renter if you move a vehicle after an accident. Curacao Road Service and Emma Rentals must be contacted immediately! Keep copies of all relevant documentation you are asked to complete. (take pictures)
Always contact us as right away, this is mandatory, on:
+5999 6704207 or +5999 6950119
We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire, storms, hurricanes or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.
This you can solve yourself. Every car is equipped with a spare tire, jack and tools to enable you to change the tire. Make sure you know how this works. Always contact Emma Rentals when this occurs.
Contact us to get advice on jumpstarting your vehicle.
Military terrain / Military Bases / Military Airport / Military Vehicles
In case of an incident on these terrains or with a Military vehicle, always contact the Koninklijke Marechaussee, ask for military police assistance.
Website Conditions of Use
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.
Your privacy is important to us. By using this site you accept the terms and consent to (i) use of your personal information by Emma Rentals and its service providers to provide our services to you and (ii) use by Emma Rentals.